Inbound Customer Service Representatives in Luton

Location: Luton, Bedfordshire, England

£10.42 - 10.42 per hour

Newstaff Recruitment Agency in Luton is currently looking for Inbound Customer Service Representatives on behalf of our client based in Luton.

Inbound Customer Service Representatives in Luton

Pay: £10.42 per hour

Type of Work: Full-time

Hours: Monday to Friday, 9 am to 5 pm


Key Responsibilities:

  • Answering inbound calls and responding to customer inquiries and complaints professionally and efficiently.
  • Managing and responding to customer emails, ensuring timely and accurate communication.
  • Developing a thorough understanding of our products and services to provide accurate information to customers.
  • Maintaining high levels of customer satisfaction by providing prompt and courteous service.
  • Escalating complex issues to the appropriate department or senior staff.
  • Documenting and tracking customer interactions and issues in the customer management system.
  • Contributing to the improvement of customer service procedures and policies.

Requirements:

  • Excellent communication skills, both written and verbal.
  • Strong ability to handle complaints and difficult situations calmly and professionally.
  • Experience in a customer service role, preferably in a call centre environment.
  • Good problem-solving skills and the ability to think quickly under pressure.
  • Proficient in using computers and customer management software.
  • Team player with a customer-focused attitude.
  • Ability to multitask and manage time effectively.

If you are interested in this customer service job in Luton, don’t hesitate, and apply today. A member of the Newstaff Recruitment Agency team in Luton will contact you shortly. Additionally, if you have any questions or concerns, you can contact Laura on 01582 877002 or email your CV to laura.keating@newstaffemployment.co.uk. Furthermore, if you’re searching for similar customer service jobs in Luton, check out our website at www.newstaffemployment.co.uk. Also, don’t forget to give us a like on Facebook @newstaffemployment so that you can stay up-to-date with all the latest job postings. We add new jobs daily!

Not the job for you? See all of our customer service jobs in Luton here

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  • Industry:
  • Job Type: temporary
  • Hours: Full-Time
  • Country: United Kingdom
  • County: Bedfordshire
  • Reference: cutervlu