IT Service Desk Analyst – Fixed Term Contract Role

Location: St Albans, Hertfordshire, England

£30k - 35k per year + (pro-rata) + benefits

Newstaff Employment Services is recruiting for an IT Service Desk Analyst on a 3 Month Fixed-Term Contract, on behalf of our client based in St Albans, Herts.

  • A full UK driving license is essential
  • Must have at least 3 years experience in a similar role
  • GCSE level education
  • Car owner

You will be required to provide onsite and direct support to users in the other offices which are based in Milton Keynes, Rickmansworth and London.

Main Duties:

  • Be the first point contact for users, logging and responding to incidents, using there ITSM platform.
  • Providing excellent customer service to colleagues and users.
  • Complete relevant and skilled investigations before escalating to the 2nd line team.
  • Onboarding new starters, including conducting inductions and providing them with basic IT training.
  • To liaise with 3rd party suppliers and vendors.

Experience Required:

  • Knowledge of Microsoft client operating systems and applications.
  • Azure Active Directory administration (users and computers)
  • Strong hardware diagnostics and fault-finding experience
  • Basic Citrix Virtual Desktop administration
  • Knowledge of Office 365 including Teams, OneDrive and Sharepoint online
  • Basic understanding on LAN and WAN network topologies
  • Basic underanding on Microsoft SQL Server
  • FreshService or other ITSM Tool
  • Wolters Kluwer – CCH Central / Audit Automation/ Document Management
  • Knowledge of Computer Hardware and Peripherals
  • Understanding of mobile devices iPhones and Andriod
  • Detailed ticket logging abilities

Monday to Friday 37.5 hours per week

Salary: £30,000 pa to £35,000 pa (Pro-Rata) + overtime available

Interested?  Please call Anne Marie on 01727 864777 or email CV to annemarie.harrington@newstaffemployment.co.uk

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  • Industry:
  • Job Type: Contract
  • Hours: Full-Time
  • Salary Benefits: (pro-rata) + benefits
  • Country: United Kingdom
  • County: Hertfordshire
  • Reference: AMH/IT