Logistics Transport Admin Assistant

Location: St Albans, Hertfordshire, England

£10 per hour

Job Description

Job Title:

Logistics & Transport Admin Assistant.

Department:

Logistics/Transport.

Location:

St Albans

Hours:

37.5 per week, sometime between the hours of 9am and 6pm Monday to Friday.

Reports to:

Logistics/Transport Manager.

Direct Reports:

N/A

Job Purpose:

To carry out various administrative duties within Logistics, as instructed by the Manager or Section Head staff members.

Role Accountabilities and Main Duties:

  • Manage large amounts of incoming calls and emails.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.
  • Go the extra mile to engage customers.
  • Organise servicing and maintenance of vehicles.
  • Take responsibility for planning driver routes based upon new customer call, missed collections, existing collections.
  • Route vehicles in a cost efficient manner.
  • Liaise with customer and internal team with regards to deliveries and collections.
  • Acquire vehicle registrations and transportation permits when needed.
  • Acquire customs documentation when required.
  • Process paperwork in an accurate and timely manner.
  • Ensure that all work areas are kept clean and tidy.
  • Un-load, sort, stock, and package orders.
  • Stock-take, order and manage inventory.
  • Prepare deliveries for dispatch.
  • Inspect goods and products received for breakages or damages.
  • Communicate effectively within the work place.
  • Work with Logistics colleagues to deal with any tasks delegated and react to requirements as they arise.
  • Perform any other duties as requested by the Management team which are deemed reasonable and within capability.

Health & Safety:

  • Ensure that all works are carried out to the standards laid out in the Quality Manual and Health & Safety Manual.
  • Take responsibility for own Health & Safety whilst working within the sample preparation department.
  • Report any bad practises that you may witness to the Site Manager or Quality Manager.

These duties are by no means exhaustive and should not be interpreted as a complete definition of the role.

Person Specification

Essential:

               

  • Good telephone manner.
  • Proficient in Microsoft Office, with aptitude to learn new software and systems
  • Efficient and able to work to deadlines.
  • Close attention to detail and an understanding of operating within a quality system.
  • Able to work under pressure.
  • Able to operate as part of a team as well as independently.
  • Good written and verbal communication.
  • Reliable with excellent time-keeping.
  • Strong prioritisation and organisational skills.
  • Positive attitude towards change.
  • Some heavy lifting required.

call me on 01727 864777 email cv to zoe.coombes@newstaffemployment.co.uk

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  • Industry:
  • Job Type: Permanent
  • Hours: Full-Time
  • Country: United Kingdom
  • County: Hertfordshire
  • Reference: LTAlogistic3