Logistics Transport Admin Assistant

Job Title:

Logistics & Transport Admin Assistant.

Department:

Logistics/Transport.

Location:

St Albans

Hours:

37.5 per week, sometime between the hours of 9am and 6pm Monday to Friday.

Reports to:

Logistics/Transport Manager.

Direct Reports:

N/A

Job Purpose:

To carry out various administrative duties within Logistics, as instructed by the Manager or Section Head staff members.

Role Accountabilities and Main Duties:

• Manage large amounts of incoming calls and emails.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Go the extra mile to engage customers.
• Organise servicing and maintenance of vehicles.
• Take responsibility for planning driver routes based upon new customer call, missed collections, existing collections.
• Route vehicles in a cost efficient manner.
• Liaise with customer and internal team with regards to deliveries and collections.
• Acquire vehicle registrations and transportation permits when needed.
• Acquire customs documentation when required.
• Process paperwork in an accurate and timely manner.
• Ensure that all work areas are kept clean and tidy.
• Un-load, sort, stock, and package orders.
• Stock-take, order and manage inventory.
• Prepare deliveries for dispatch.
• Inspect goods and products received for breakages or damages.
• Communicate effectively within the work place.
• Work with Logistics colleagues to deal with any tasks delegated and react to requirements as they arise.
• Perform any other duties as requested by the Management team which are deemed reasonable and within capability.

Health & Safety:

• Ensure that all works are carried out to the standards laid out in the Quality Manual and Health & Safety Manual.
• Take responsibility for own Health & Safety whilst working within the sample preparation department.
• Report any bad practises that you may witness to the Site Manager or Quality Manager.

These duties are by no means exhaustive and should not be interpreted as a complete definition of the role.

Essential:

• Good telephone manner.
• Proficient in Microsoft Office, with aptitude to learn new software and systems
• Efficient and able to work to deadlines.
• Close attention to detail and an understanding of operating within a quality system.
• Able to work under pressure.
• Able to operate as part of a team as well as independently.
• Good written and verbal communication.
• Reliable with excellent time-keeping.
• Strong prioritisation and organisational skills.
• Positive attitude towards change.
• Some heavy lifting required.