Newstaff Employment Services is recruiting for a Part Time Customer Service Support person to join a successful business based in Luton.
The Role: You will be engaging with existing and prospective customers and providing friendly customer support as required.
Key Skills:
- Excellent verbal communication and interpersonal skills
- Confidence to handle both customer support and sales calls
- Experience in retention and upselling strategies
- Calm, friendly, and professional phone manner
- Previous experience in customer service, telesales, or support (preferred)
- Good computer literacy and ability to work with CRM systems
THe Role:
- Call customers who’ve received order confirmation letters to confirm details and gain their agreement to proceed
- Act as a helpful point of contact to support smooth onboarding and answer any immediate queries
- Promote customer retention through friendly engagement and solution-oriented service
- Identify opportunities to upsell the full range of telecom products and services
- Handle inbound support calls and log issues clearly in the system
- Escalate complex issues to 2nd-line support team as needed
- Maintain accurate customer records using CRM tools
- Work independently and manage time efficiently in a dynamic environment
This role is part time with flexible working hours.
Opportunities for training and career develeopment and a possibility the role could go to full time hours.
Pay rate: £11.44 per hour
Interested? Please call Anne Marie on 01727 864777 or email CV to annemarie.harrington@newstaffemployment.co.uk