Guest Service Assistant

Overview of Role

Newstaff Employment services are happy to offer this role for a:

Full Time Guest Service Assistant to join our award-winning team!  salary £26,440

This exciting opportunity is open to applicants who are flexible in working shifts and are passionate about delivering a great customer service experience.

The Role

• Full time role with flexibility from week to week in your work pattern. The role includes working mornings, afternoons and evenings including weekends.
• Be the friendly face that welcomes our guests, making their first impression unforgettable from check-in to check-out.
• Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go-to person for guest questions, whether it’s the best way to get to London or picking a local spot for lunch.
• Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and welcoming vibe for every visitor.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

What We Offer:

• Flexible working ( subject to role and probationary review)
• Staff accommodation rates across UK Hotels
• Death in service cover
• Cycle scheme
• Tech Scheme
• Health Cash Plan ( HSF)
• Referral Scheme ( recruit a friend)
• Workplace pension scheme
• Access to EAP and wellbeing support
• Eyecare vouchers
• Pension
• Private Medical Insurance
• Continuous Learning & Development opportunities
• Recognition Programme and social events

The Candidate

• You are flexible, approachable, and sociable in nature.
• Able to demonstrate leadership and role-model core values
• Experience of working in a fast paced and dynamic environment.
• Suitable experience and/ or qualifications in the role
• You must have the right to work in the UK to be eligible for this role, documented evidence of eligibility will be required from candidates

Reference: Guest1